Root Cause Analysis (RCA)

LEVEL 
Basic / Intermediate / Advanced

COURSE LENGTH 
Half Days

CREDITS

Course Description

Root Cause Analysis (RCA) is a structured, team based, analytical approach that when used correctly can alleviate recurring problems within an organization. In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by exercises as we explore effective ways of gathering data for root cause analysis and how to determine which problems should be analyzed..

Learning Objectives:

  • Learn how to initiate a root cause analysis project and gather data for investigating process and non-process incidents

  • Apply powerful techniques to identify and know the difference between symptoms and root causes

  • Learn to know when to use the appropriate technique in root cause identification

  • Learn how to take corrective actions by developing appropriate recommendations to address causal factors and root causes